Return and Exchange Policy

 

Sometimes things may not be perfect, so we will do our best to give you the best solution.

We do not issue credits or refunds until you have emailed our customer service centre, including your name, the order number and a detailed message of what is wrong.  We will also require photos of the product.

 

Terms & Conditions for exchange or returns:

  • If product is to be returned (which has been agreed upon in writing) we can only accept returns up to 30 days from purchase date.
  • Items must be unopened and in original condition (including packaging).
  • If product is to be returned, we will offer an exchange or store credit.
  • If the product is faulty or not fit for the intended purpose, we can only accept returns up to 30 days from the purchase date.
  • You can return items that are faulty or unfit for the intended purchase for a refund.
  • Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
  • The customer is responsible for the cost of an item’s return, unless there was an error on our behalf.
  • In some instances, we may direct you to the brand owner for an exchange.
  • You must contact our customer service department before returning goods to Pets 247.
  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged Or Faulty Items:

If you received a damaged shipment or product, please email photos of the damaged item to info@pets247.com.au and include your order number, name and the issue you have with the product.

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