Terms & Conditions


By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith and are considered a promise to buy. All information you supply during the ordering process must be true and correct.


Pricing Policy

All transactions are processed in Australian Dollars (AUD).

All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs.

Shipping Costs are calculated and added as the customer proceeds through checkout and can be instantly calculated at the customer’s request prior any customer information being required. Shipping Costs are calculated based on the product size, weight, handling, and delivery postcode, suburb and method of delivery.

All Prices are subject to change without notice.

In the event that a product is displayed in error or a pricing error has occurred, Pets 247 will cancel the order and notify the customer. Errors and omissions are excluded.


Customer Service Policy

Pets 247 is committed to providing our customers with exceptional customer service and quality products. We make all attempts to ensure that all products listed on our website are in stock, within their suggested best before or use by date and pricing is correct. 

Standard delivery timeframes are between 2-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, place the item on backorder to the customer or issue a full refund.


Product Disclaimer

Please note, if an animal has previously experienced an adverse reaction to a particular product, Pets 247 recommends that you consult a veterinary surgeon before using products purchased from us.


Security Policy

When purchasing from Pets 247 your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us directly.


Privacy Policy

Please refer to: https://www.pets247.com.au/privacy-policy/


Shipping And Delivery

Please refer to: https://www.pets247.com.au/shipping


Return and Exchanges

Please refer to: https://www.pets247.com.au/return-and-exchange-policy

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